Terms of use

Last updated: September 2026

This document forms a binding agreement between you and Shakoush. Please read it before using the application; using the application or creating an account on it constitutes your acceptance of it.

"Shakoush", "the application" or "the Company" means the electronic platform that lists providers of home services in the Hashemite Kingdom of Jordan and enables contact between them and users. "Customer" means any person who creates an account in order to request a service; "Specialist" means any natural or legal person who offers services through the application; and "Service" means the work agreed between the Customer and the Specialist and performed by the Specialist.
The Specialist is an independent person and is not an employee, agent or partner of the Company, and no employment relationship of any description arises between them.
The Company acts solely as an electronic intermediary for listing and contact. The Company performs no service, supervises no service, and is not a party to the agreement concluded between the Customer and the Specialist.
The contract for the Service is concluded directly between the Customer and the Specialist, and its effects bind them and not the Company.
The information displayed about any Specialist — experience, prices, services, areas covered and photographs — originates from the Specialist. The Company exercises reasonable care in verifying his identity, without warranting the accuracy of the information he provides, the standard of his performance, or the outcome of his work.
The appearance of any Specialist on the application is neither a recommendation by the Company nor a certification of his competence.
Use of the application requires that the user be eighteen years of age or older and of full legal capacity.
An account is created using a mobile telephone number and a verification code sent to it. The user warrants that the number belongs to him and bears sole responsibility for all activity on his account and for the confidentiality of the verification code.
The user undertakes that the information he enters is accurate, and the Company may suspend the account if it proves otherwise.
Creating more than one account for the same person in order to circumvent a suspension or the ratings mechanism is prohibited.
On booking, a request is sent to the Specialist subject to a defined period for response. If he accepts, the appointment is confirmed; if he declines or the period expires without response, the request lapses and no obligation arises on the Customer.
Appointment times and durations shown in the application are estimates based on what the Specialist enters. The Specialist alone bears responsibility for lateness, change or non-attendance, and such events are recorded against his account.
Distances and times displayed are approximate and for guidance only.
Prices displayed before booking are estimates unless the service carries a fixed price; the final price is agreed between the Customer and the Specialist.
Payment is made in cash and directly between the Customer and the Specialist. The Company receives no sum, transfers none and holds none, and does not guarantee that either party will discharge its financial obligation to the other.
Any disagreement as to the amount or as to what was paid is settled directly between the parties; the amounts shown in the application are based on what the parties record.
The Company reserves the right to impose fees or a commission on use of the application in future, subject to notice before they take effect.
The Customer may cancel a booking through the application, and the Specialist is notified.
The Specialist may decline a request before accepting it. Cancellation after acceptance is recorded against his account and affects his ranking.
Repeated cancellation by either party affects that party's account and may lead to its suspension.
The Customer undertakes to provide an accurate address and description of the service required, to ensure safe access for the Specialist to the place of work, and to take due care in respect of children, animals and valuables during the visit.
The Customer warrants that he is the owner or tenant of the property, or is authorised to request work upon it.
The Customer and the Specialist each undertake to treat the other with respect; an account is suspended immediately upon any harassment, threat or discrimination.
Registration as a Specialist requires proof of identity and a certificate of no criminal record, which are reviewed before his application is approved.
The Specialist bears responsibility for his work, his tools, his safety and the safety of others, for any licence or insurance his trade requires by law, and for his tax obligations.
The Specialist bears responsibility for the accuracy of every statement he makes, and for the photographs he uploads and that they are of his own work.
The Company may suspend the listing of any Specialist or cancel his account upon complaints being received against him or his information proving inaccurate, and without prior notice where the safety of persons so requires.
The Company bears no liability for the quality of the service provided by the Specialist, nor for lateness or non-attendance, nor for any loss, damage, injury or harm to property arising out of the service or out of dealings between the parties.
Any dispute between the Customer and the Specialist is settled between them. The Company may assist in providing access to booking records where appropriate, without being a party, an arbitrator or a guarantor.
The Company does not warrant that the application will operate without interruption or error, nor the accuracy of every item of information displayed in it.
To the extent permitted by law, the Company's liability to the user, whatever its cause, shall not exceed the sums he has actually paid to it; and where he has paid nothing, no financial liability arises.
The Company bears no indirect or consequential loss, including loss of profit, loss of time and non-pecuniary harm.
The user undertakes to indemnify the Company and hold it harmless against any claim, loss or legal expense arising out of his breach of these terms, his use of the application, or any service he has agreed with another party through it.
Ratings and comments are published on the Specialist's page as submitted and without amendment; a rating must relate to a service actually performed.
Any misleading or abusive content, or content containing the personal information of a third party, is removed, and the Company may suspend the account that published it.
Messages, ratings, comments, a Specialist's bio and the captions and titles of his work and certificates are checked before they are saved, and text containing abusive language is refused. Any user may report a message, rating, comment or page from inside the application, and may block any user, after which messaging and booking between the two stop.
Reports are reviewed, abusive content is removed within twenty-four hours of the report reaching us, and the account that published it is suspended. Any objection is sent to «Help and support» inside the application.
By uploading a photograph or writing a rating the user grants the Company a non-exclusive licence to display it within the application and in materials describing it; the content remains his property.
Uploading photographs that do not belong to the user, or content infringing the rights of others, is prohibited.
The Company may suspend or cancel any account that has breached these terms, has been used fraudulently or harmfully, or through which an attempt has been made to circumvent the ratings or booking mechanism.
The user may delete his account from within the application at any time; his live bookings are then cancelled and the other party is told.
The user consents to receiving text messages and notifications relating to his account and bookings. He may stop marketing messages from the notification settings, while messages relating to a live booking continue.
Messaging within the application is intended for coordinating the work and for nothing else.
The Company may amend these terms; the amended version is published on this screen together with its date. Continued use of the application after amendment constitutes acceptance of it.
These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction over any dispute arising out of them.
If any provision of these terms proves unenforceable, the remaining provisions continue in force.